Is your business meeting the needs of ALL your customers?
Are you 100% sure?
The VIAS Quality Improvement Team can help you to make your business work for disabled people!
Why is this important?
In the UK, the spending power of disabled people and their families is £279 billion per year. Getting it right for disabled customers benefits other people as well! Fellow customers will be impressed with your excellent customer service. Your staff will develop as your business develops.
This will build your reputation as a corporately, socially responsible business.
How can we help?
As a Disability Confident Leader, our team have the experience and knowledge to add value to your business. We can look at different wasy that customers use your service. These cover online, by phone, email, and face-to-face.
This can be done through customer surveys or mystery shopping. From this you can develop an action plan. If this includes training, we can offer bespoke packages to meet your needs. If producing information in different formats is required, we can do this for you too! Whatever your needs, we are with you every step of the way.
First Steps
For a friendly and informal chat, call us on 0141 212 3395
or email info@viascotland.org.uk